FAQs
We want you to be completely satisfied with your purchase. Returns are accepted within 7 days of the purchase date, provided the item is in its original condition. We also offer a money-back guarantee, so if you're not happy with your order, you can request a full refund within the return period.
What is the return policy? Returns are accepted within 7 days of the purchase date, provided the item is in its original condition. We also offer a money-back guarantee, so if you're not happy with your order, you can request a full refund within the return period.
How long does shipping take? Because we sell very new products, shipping takes with us around 1 to 3 weeks (sometimes faster), larger checkouts are recommended.
What payment methods are accepted?
-Apple Pay
-Paypal
-Ideal
-Bancontact
-Google Pay
-Bank Transfer
-Visa Mastercard
-American Express Maestro
-UnionPay (in supported regions)
Is my personal information secure?
Yes, everything you share with us is 100% safe.
How can I track my order? We have a full page; see the link for tracking your order. It may take a while for the first few days, but after 3 days, it will be through our distribution center and visible to customers.
Do you offer international shipping? We ship worldwide.
Are there any discounts for bulk purchases? A lot of the times, purchasing more items is beneficial for the customer. We have bulk discounts, holiday times, and 2+1 options throughout the year. If it's your birthday, we have something too.
What is the warranty on your products? A lot of the times, you will notice brand products to assure the best quality and reliability. - For electrical appliances, devices, kitchenware, and other electronic equipment, you are entitled to a 2-year warranty from the date of purchase. Most other products come with a 6-month warranty.
How do I change or cancel my order? You can remove items you no longer want from your shopping cart and simply add them back when you're ready.
How do I return a defective item? Please send us a photo of the damage to this email address: onlinebusinessemiel1@gmail.com and ask for the return address in the same email; you will receive it within 6 hours. We will ensure that everything is handled quickly and accurately.