FAQ's

  1. What is the return policy?We want you to be completely satisfied with your purchase. Returns are accepted within 7 days of the purchase date, provided the item is in its original condition. We also offer a money-back guarantee, so if you're not happy with your order, you can request a full refund within the return period.

  2. How long does shipping take?
    Because we sell very new products shipping takes with us around 1to 3weeks, larger checkouts are recommended.

  3. What payment methods are accepted?

    • Apple Pay
    • Paypal
    • Ideal
    • Bancontact
    • google pay
    • banktransfer
    • Visa
    • Mastercard
    • American Express
    • Maestro
    • UnionPay (in supported regions)

     

  4. Is my personal information secure?Yes, everything you share with us is 100% safe.

  5. How can I track my order?

    • We have a full page, see the link for tracking your order, the first days it can take a while but after 3days It is through our distribution center and visible for customers.

  6. Do you offer international shipping?we ship worldwide.

  7. Are there any discounts for bulk purchases? A lot of the times purchasing more items is beneficial for the customer. We have bulk-discounts, Holyday times and 2+1 options trough the year, if it's your birthday we have something to.

  8. What is the warranty on your products?

    • A lot of the times, you will notice brand products to assure the best quality and reliability. - For electrical appliances, devices, kitchenware, and other electronic equipment, you are entitled to a 2-year warranty from the date of purchase. Most other products come with a 6-month warranty.

  9. How do I change or cancel my order?You can remove items you no longer want from your shopping cart and simply add them back when you're ready.

  10. How do I return a defective item?

    • Please send us a photo of the damage to this email address: info@galleriaessentials.com, and ask for the return address in the same email; you will receive it within 6 hours. We will ensure that everything is handled quickly and accurately.

  11. Do you have a physical store location?

    • At the moment not yet.

  12. How do I contact customer support?

    • info@galleriaessentials.com

  13. Is there a newsletter and how do I subscribe?

    • Please enter your email address on our newsletter page

  14. Do you offer gift wrapping or personalized messages?
    For special occasions throughout the year, such as birthdays, Christmas, or Valentine's Day, please use our customer chat in the top right corner. We'll get back to you as soon as possible.